Refund Policy

Effective Date: January 21, 2026

At Print Cares, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for our services. This policy is designed to comply with Google Ads transparency and consumer protection requirements.

1. Nature of Services

Print Cares provides independent technical support services for printers, including setup, troubleshooting, maintenance, and related assistance.
We are not affiliated with or endorsed by any printer brand or manufacturer.

All services provided are service-based and non-tangible.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

  • The service was not delivered as described

  • A technical issue on our side prevented completion of the service

  • Duplicate or incorrect billing occurred

  • The customer canceled the service before any work began

Refund requests must be submitted within 7 days of the original payment.

3. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • The service was successfully completed

  • The issue is caused by hardware failure, third-party software, internet issues, or manufacturer limitations beyond our control

  • The customer provided incorrect or incomplete information

  • Change of mind after service completion

  • Failure to follow technician instructions or recommendations

4. Partial Refunds

In cases where partial service has been completed, Print Cares may issue a partial refund based on the work performed, at our discretion.

5. How to Request a Refund

To request a refund, please contact us with the following details:

  • Full name

  • Email address used during purchase

  • Date of payment

  • Reason for refund request

Email: admin@printcares.site

Our support team will review your request and respond within 3–5 business days.

6. Refund Processing Time

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider or bank.

7. Chargebacks & Disputes

We encourage customers to contact us first before initiating a chargeback or payment dispute. Filing a chargeback without contacting us may delay resolution and could result in account restrictions.

8. Policy Updates

Print Cares reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

9. Contact Information

Business Name: Print Cares
Website: https://printcares.site/
Email: admin@printcares.site

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